The Director device has upgraded the shortcut addition method in version 3.2. This version does not force users to specify key codes and key texts for shortcut keys.

If the device is downgraded from version 3.2 to version 3.1 or lower, relevant errors will occur. This is because lower versions require key codes and key texts to be specified for shortcut keys, and issues like failure to change the background color may arise.

You can resolve this problem by specifying key codes and key texts for the shortcut keys.  Please refer to How to use shortcuts for Director device - Magewell